You have 7 days from the date of delivery to claim for the return or exchange if :
• We only replace items if they are faulty, damaged, or defective at the time of delivery.
• Your item must be unused and in the same condition that you received it.
• The item must be in the original packaging.
• The product received does not match the size ordered.
HOW TO APPLY FOR THE RETURN?
• We must be notified within 7 days of delivery by writing an email to email@example.com.
• The replacement will be sent in case of a defected/faulty/damaged item. You will be required to email photographic evidence of the defective item at firstname.lastname@example.org within 7 days of purchase before any claims can be processed.
• Please note that customers are responsible for the cost of returning the items to us & also the shipping charge of Rs.200 will be added when we ship the item back to you.
WHEN WILL MY RETURN BE PROCESSED?
• We aim to process all returns with 5-7 workingdays of receipt.
• Due to the current pandemic situation please allow up to 14 working days for your return to be processed.
WHAT IS YOUR SIZE EXCHANGE POLICY?
• In the event you are unsatisfied with the size you purchase and would like to receive a different size, you are most welcome to send your purchase back to us by contacting us at our email email@example.com within 7 days of the delivery date.
• The product must be unused, in the original packaging with labels and protective stickers attached.
DO YOU OFFER REFUND?
• Unfortunately, we don’t offer any refunds however in the case where we won’t be able to offer an exchange or any solution we may offer a refund in the form of store credit.
• In the case of refund shipping and handling charges will not be refunded.
• The minimum period for processing refund is 7-10 working days.
RETURNS: SALE & DISCOUNTED ORDERS
Exchanges during a sale or on a discounted product are ONLY applicable if there was a mistake by packing staff and the product received does not match the product you have ordered.
There are certain scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following:
• Exchange request is made outside the specified time frame.
• The product is damaged because of use.
• The product was tampered with.
Note: For further queries about exchanges and returns, please contact us at https://savage.pk or email us at firstname.lastname@example.org